ALEGOS

Our cooperation with you -
what you should know (and bear in mind)

1. Please furnish us with full information from the beginning!

We can only effectively represent your interests if you inform us of all the essential circumstances of your case in time and in full. Therefore, we need you to give us a clean and readable copy of all important documents. You keep the originals. It is also helpful if you send us a brief written summary of the subject matter (in chronological order) before awarding us the mandate.

2. You conclude an agreement with us

When you offer us a mandate and we accept it, a contract is concluded. We give you advice on how to proceed both out-of-court or at court. In the end, you decide how we are to represent your interests. In the case of representing out-of-court or at court, the mandate is established at the time of sending the mandate acceptance form and/or our remuneration agreement at the latest.

3. You can contact our office:

During office hours from 9 a.m. to 5.30 p.m., our office is continuously staffed. You can also contact us by phone. Our lawyers are not always available for phone calls, when they have appointments away from the office, for example, or they are occupied with work that cannot be postponed. Please appreciate the fact that you cannot always speak to your lawyer immediately.
Our employees are often able to give you the required information. In many cases, your matter can often be handled faster in this way. If you do not manage to contact us, you can leave a message or enquiry for the respective lawyer. Learn more under Contact.

4. You will be informed regularly

We will regularly send you a copy of all correspondence for your files. That same applies to notices from the court - in particular summons to hearings - and letters from the counterparty, authorities, insurance companies etc. insofar as these are not standard letters. It would be advantageous for you to file and keep these documents in chronological order. Please bring these documents to any appointments.

You should carefully read all correspondence we have sent. Should you find any erroneous information or other discrepancies, we have to ask you to inform us immediately. Should we hear nothing from you, then we will presume that the content of our letter is correct and meets with your approval.
Furthermore, we endeavour to inform you about each respective process as promptly as possible. Should there be delays, we kindly ask for your appreciation.

5. Teamwork: only together are we strong!

Should you request a comment about a letter from the opposing party or a suggestion made by the court during the course of the mandate, you should reply in writing as soon as possible, in note form at least. Our experience has shown that comments made by phone lead to a "still-post-effect" and is not desired

6. Deadlines and remedies

Appealing against court decisions is regularly combined with deadlines. As an appeal triggers off costs if it is not successful, we usually only take action if you expressly commission us to in writing. It would be our pleasure to give you legal advice on the chances of success. If you do not commission us to do so before the deadline has expired, we will not appeal to the court.

7. Discretion

We will not disclose any details or information that we have received from you to any third parties, not even about the fact that you have asked us to advise you. This does not apply if you have authorized to release information, in the case of a coverage enquiry to the legal protection insurance company, for example.

8. Fees

Our fees are calculated according to the Federal Lawyers' Fees Act. In this way, fees are dependent on the amount involved in the claim and not on the scope or difficulty of the job or even the success. In many cases, statutory fees are insufficient to cover our efforts. In such a case, we will then suggest a remuneration agreement. Please have a look at the page on Fees for more detailed information about this issue.

9. Legal protection insurance

Please take a look at our page about Legal protection insurance for more details.